Given that the chocolate slabs are handmade and made fresh to order, your order should be dispatched within 7 working days; however during busy periods it can take up to 15 working days (we are working on lowering this time frame).
During the warmer days we change our packaging to enable the chocolate to reach you without melting. However, once the chocolate has left us we cannot guarantee that it will reach you in pristine condition since often their can be delays or mishandling by the delivery company. Therefore, by ordering in the warmer months you are taking a risk of heat damage.
The chocolates have been carefully created to keep the calorie content very low. You will find all our chocolates are 160 calories or less and therefore they are suitable for people following all diet plans.
We are unable to list the syn values since the term 'Syn' is a trademark of Slimming World, however if you apply Slimming World's general rule of 20 calories equals 1 syn, then you will find that all our chocolate slabs would equate to 8 syns or less.
The majority of our chocolates are suitable for vegetarians - all product which are will clearly state if they are. Rest assured all ingredients (including toppings) are checked carefully to ensure they are suitable for vegetarians.
Yes of course, we have carefully selected our chocolate ingredients supplier. The finest chocolate ingredients we use to make the main base of our chocolate products comes from suppliers who support local cocoa farmers to keep on growing the finest beans, they also reinvest in farmer training and community projects. The chocolate ingredients have been crafted from bean to chocolate in one of Belgium's oldest cocoa roasteries and chocolateries.
Yes of course - we look into all our ingredients. The coconut oil we use is produced from the finest freshly picked mature coconuts. Those coconut trees are not treated with chemicals and are certified 'organic' to EU standards by the Organic Food Federation. Also, the coconut oil we use is not bleached, deodorised, hydrogenated or heat treated; and it is non GM.