FAQ

Given that the chocolate slabs are handmade and made fresh to order, your order should be dispatched within 7 working days; however during busy periods it can take up to 15 working days (we are working on lowering this time frame).

Currently we are sending all orders by Royal Mail 1st Class signed for delivery.

During the warmer days we change our packaging to enable the chocolate to reach you without melting.  However, once the chocolate has left us we cannot guarantee that it will reach you in pristine condition since often their can be delays or mishandling by the delivery company.  Therefore, by ordering in the warmer months you are taking a risk of heat damage.  

Yes we are happy to post the parcel again to you, however there would be a further delivery charge payable since this would be the second time we are having to send the parcel out to you.

We do not accept returns of any open items.

The chocolates are best stored in the refrigerator all year round.  Some prefer to eat straight from the fridge, whilst others prefer to leave out the fridge for a short while and then consume.  

The chocolates have been carefully created to keep the calorie content very low.  You will find all our chocolates are 160 calories or less and therefore they are suitable for people following all diet plans.  

We are unable to list the syn values since the term 'Syn' is a trademark of Slimming World, however if you apply Slimming World's general rule of 20 calories equals 1 syn, then you will find that all our chocolate slabs would equate to 8 syns or less.

The majority of our chocolates are suitable for vegetarians - all product which are will clearly state if they are.  Rest assured all ingredients (including toppings) are checked carefully to ensure they are suitable for vegetarians.  

Given that all the products are suitable for vegetarians, they can also be classed as halal.

Some of the ingredients used are gluten free, however since various chocolates may be created at one given time we cannot certify them as gluten free - there is a risk of cross contamination.  

We are happy to look into personalising chocolate for you, however there would be a minimum quanitity.  Drop us an email with all your requirements and we can look into this for you.

Yes we can make bespoke chocolates for all types of parties, weddings and celebrations.  Send us an email with your requirements and we will look into it for you.

We have a select number of charities that we support and make regular donations to. 

Yes of course, we have carefully selected our chocolate ingredients supplier.  The finest chocolate ingredients we use to make the main base of our chocolate products comes from suppliers who support local cocoa farmers to keep on growing the finest beans, they also reinvest in farmer training and community projects.  The chocolate ingredients have been crafted from bean to chocolate in one of Belgium's oldest cocoa roasteries and chocolateries.  

Yes of course - we look into all our ingredients.  The coconut oil we use is produced from the finest freshly picked mature coconuts.  Those coconut trees are not treated with chemicals and are certified 'organic' to EU standards by the Organic Food Federation.  Also, the coconut oil we use is not bleached, deodorised, hydrogenated or heat treated; and it is non GM.